Who we are
This Privacy Policy applies to Two Icons Consulting Pty Ltd (ABN 72 103 546 854), trading as OVERSIGHT. We are based in Wollongong, NSW, Australia.
When this policy refers to "we", "us" or "our", it means Two Icons Consulting Pty Ltd and the OVERSIGHT practice.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We collect personal information when you interact with this site, including:
- The OVERSIGHT Diagnostic — your name, email address, business name, business size, and your responses to the diagnostic questions. This includes qualitative information you provide about your business situation.
- Booking a Clarity Call — your name and email address via the Calendly booking form.
- Contacting us directly — any information you provide by email or phone.
- Site analytics — anonymous usage data collected via Google Analytics (page views, session duration, device type). This does not identify you personally.
We do not collect sensitive information (health, financial account details, or government identifiers) through this site.
How we use your information
Information collected through the OVERSIGHT Diagnostic is used to:
- Generate your diagnostic result, which is produced using the OVERSIGHT AI pattern recognition system
- Allow Joe Papadatos to review your responses before your Clarity Call
- Conduct the Clarity Call conversation and any subsequent engagement
- Communicate with you about OVERSIGHT services
We do not use your personal information for advertising, profiling, or automated decision-making beyond the diagnostic result generation described above.
OVERSIGHT AI and your diagnostic responses
Your diagnostic responses are processed by OVERSIGHT AI — a pattern recognition system built by Joe Papadatos on the OVERSIGHT methodology. This system identifies your dominant commercial or structural drift pattern and generates your result.
Your responses are not used to train third-party AI models. OVERSIGHT AI operates on infrastructure that does not retain your responses for purposes beyond generating your result and making it available to Joe Papadatos for review.
Who we share your information with
We do not sell, rent or trade your personal information to third parties.
We use the following third-party services that may process your information:
- Calendly — for booking Clarity Calls. Subject to Calendly's Privacy Policy.
- Google Analytics — for anonymous site usage analytics. Subject to Google's Privacy Policy.
- YouTube — the homepage embeds a YouTube video. YouTube may set cookies when you play it. Subject to Google's Privacy Policy.
We may disclose your information if required by law or to protect our legal rights.
How long we retain your information
Diagnostic responses and Clarity Call notes are retained for the duration of any active engagement with OVERSIGHT, and for up to 24 months following the conclusion of that engagement or your last contact with us — whichever is later.
If no engagement proceeds, diagnostic responses are retained for up to 12 months and then deleted.
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure data transmission (HTTPS) and access controls on any stored data.
No method of transmission or storage is completely secure. If you believe your information has been compromised, please contact us immediately.
Your rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to our legal obligations)
- Complain if you believe we have breached the Privacy Act
To exercise any of these rights, contact us using the details below.
Complaints
If you have a complaint about how we have handled your personal information, please contact us first and we will endeavour to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available at oversighthq.com.au/privacy. Material changes will be noted with an updated date at the top of this page.
Privacy enquiries
Two Icons Consulting Pty Ltd (OVERSIGHT)
ABN 72 103 546 854
Wollongong, NSW, Australia
Email: joe@oversighthq.com.au
Phone: 0414 372 189